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"I don't think it's possible to write a whole establishment over one person that has given a bad rap. The location was great, the building was clean, the vet techs were quick and thorough, as were the professionals who checked in and out clients. They have always been prompt, thorough, and kind during check-in and ck-out...but gave that extra mile with a smile when I forgot to to request other medical equipment or Hills prescription and they have never failed to respond with a kind answer that they would certainly ck, no problem.Unfortunately one of the Vets walked into the lobby and unconfidentially and unethical harshly stated in a loud voice to my 83 yr old mother she was being cruel by not euthenizing him and she would only treat him for 2 more weeks. Well....we are well into 2 months feeding him home made meals (Kidney Cautious) and he is still w/ us even eating on his own mist of the tine, walking outside through the doggie door by himself which he hasn't done for a long time, laying in her monkey grass and just enjoying the outside I'm glad we took that chance"

Debbie